FAQs | Accents Brighton
Where Is My Order?
We aim to dispatch all of our online orders the next working day.
We will send you an email with your shipping details once your order has been dispatched. If you selected 1st class shipping at checkout then your order should arrive within 1 - 2 working days after dispatch. For 2nd class shipping please allow 3 - 4 working days.
If your order is taking longer than you had expected then please contact us directly at firstname.lastname@example.org with your order number and we will look into this for you.
How Do I Cancel My Order?
If you have placed an order and wish to cancel it, we will happily do this for you free of charge. You must cancel your order before we have emailed you the shipping details and have dispatched your order (which is usually the next working day). If your order has not yet been dispatched and you still wish to cancel please contact us ASAP at email@example.com with your order number.
Can I Click & Collect?
We offer a click and collect service via our sister store 'Home & Glorious' which is located in Prestwick, Scotland. We do not recommend using this service if you live out with the South Ayrshire county.
Please view our Shipping & Pick Up policy for more information on this service.
Can I Return My Items For Free?
At present, we do offer a free 30 day returns service if the item(s) is in the same condition that you received it, unworn or unused and with the original packaging still intact. You’ll also need to provide proof of purchase e.g your order confirmation email.
Please view our Returns Policy before requesting a return or refund.
Do You Have A Store I Can Visit?
Accents Brighton is an online gift shop which is based in Brighton. While we do not currently have a physical store in Brighton, our sister store 'Home & Glorious' is open Monday - Saturday from 10am - 5pm.
Information For Suppliers
Looking to supply trade goods to us? We are always looking for new and exciting products to sell in our store. If you think your products would fit in well with our brand then please do get in touch with us via firstname.lastname@example.org with information about your products as well as a minimum order value.